For orders shipping to United States returns will only be accepted within 30 days from purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Aus Spare Part reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit. Credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Body Armor 4X4 employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them and contact info@aussparepartshop.com within 48 hours.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. All packages returned to us for the above reasons can take up to 3 weeks to be processed.
Installation costs will not be covered by Aus Spare Part for any returned product. Furthermore, Aus Spare Part is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts
Aus Spare Part reserves the right to change or amend the return policy and procedures at any time without notification.
*All return products are subject to a 30% restocking fee.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery.
*All return products are subject to a 30% restocking fee.
ORDER CHANGES AND CANCELLATIONS
For orders shipping to United States, we strongly suggest you e-mail at info@aussparepartshop.com as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! Please doublecheck that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via FedEx, please call us. There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.
IF AN ORDER IS CANCELLED AFTER SHIPPING, OR REFUSED, THE CUSTOMER WILL BE RESPONSIBLE FOR THE FOLLOWING:
1. The customer will be responsible for the 30% restocking fee.
2. The customer will be responsible for the cost of return shipping charged by the freight company
3. The customer will be responsible for any repackaging fees where applicable
4. The customer refund will reflect the deduction of the original outbound shipping charges