Aus Spare part offers free shipping on any order over $100. Free shipping qualifies for standard ground shipping and is valid for shipments within the 48 contiguous states. Shipping charges will apply for orders under $100, which will be quoted during the checkout process. Shipping to Alaska or Hawaii or for any order outside of the 48 contiguous states will be quoted based on your specific order. Aus Spare part will ship with FedEx, UPS, USPS or LTL service, depending on the size of the product, and is based solely at our discretion. Since FedEx, UPS and our freight carriers DO NOT deliver to P.O. boxes, you will need to provide a physical address to avoid delays or cancellations of your orders. Expedited delivery services may be available for an additional charge. Please speak to one of our representatives for further details that are not listed during the checkout process on the website. A person 18 years of age or older must be present to accept and sign for any deliveries that are being shipped where a signature is required.
Orders typically ship within 1-2 business days of being placed but may take longer during peak seasons or unless otherwise stated on the product page.
ELECTRONIC RELEASE WAIVERS
LTL and truck freight shipping companies require the recipient of the product or an authorized representative to be on site to sign for and take delivery of the product. Some shipping companies will offer an electronic release waver in lieu of the recipient being on site for delivery. Please note customers should never sign an electronic release waver. In the event that a customer signs any type of release waiver in lieu of being present for the delivery, the customer will lose all rights to shipping damage claim or missing parts claims. Aus Spare part will not refund, replace, or accept returns on any products that are damaged in shipping when an electronic release waiver has been signed by the receiver.
LOST OR DAMAGE SHIPMENTS
In the event your order is received, and damage has occurred, please follow the steps below.
- LTL or Truck Freight Shipments
IMPORTANT: DO NOT SIGN for any parts or accessories that have been damaged by a truck freight or LTL carrier. Please take pictures of the parts or accessories on the shipment and the order should be refused and returned to Aus Spare part. Please contact us immediately with images and details regarding the damage of the shipment. You can contact us using the help bubble in the lower right corner of the site or by clicking Contact Us
- Parcel Packages (i.e. FedEx, UPS, USPS)
Packages with visible damage that have been shipped through a parcel carrier such as FedEx, UPS, or USPS, please contact us using the help bubble in the lower right corner of the site or by clicking Contact Us within 48 hours of receiving your order. For a replacement order to be successful, we may request additional information to help isolate the problem.
Please don’t discard the original parts or accessories, including all packaging and packing materials. In some cases, our carriers will ask to inspect the items to facilitate the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return to Aus Spare part. Upon inspection, if they fail to take the packages back with them or do not inspect the packages, please call us and we will send you a FedEx Return Tag so you can return the damaged product.
LOST AND MISSING HARDWARE
Customers have 48 hours to inspect and verify the item(s) are free of defects, and or missing components. Failure to do so within the 48 hour time frame may result in customer having to purchase replacement part or components. If item(s) are damaged or missing hardware please email info@aussparepartshop.com with the order number and product part number, along with a description of what is damaged or missing.
HOW TO RETURN
To return an item, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly displayed on the package (Do not write the RA# number on the packaging). Items returned without an RA# cannot be refunded or exchanged. Need to contact us? Just send us an e-mail at help@bodyarmor4x4.com
Authorized items must be returned with all original packaging, paperwork, and part/s (hardware) in new unused resalable condition. Loose hardware or floating parts are not acceptable. A refund will not be issued if items are not returned in this condition. Open Box refunds will be processed as Store Credit only.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product needs to be sent to you, we will send you a FedEx/LTL Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
Aus Spare part will issue a refund once the item is returned and meets inspection.
RETURN PROCESS
1. Contact a Aus Spare part Customer Service Representative via email as stated above.
2. Our Customer Service Team will provide you with an RA#, and email you detailed return instructions.
3. Clearly display the RA# on the package and return to the address given in the email. (Do not write the RA# number on the packaging).
4. The customer is responsible for all return shipping costs unless the return is due to manufacturer defect or BAus Spare part error.
5. The original method of payment used to place the order will be credited with the purchase price, minus the ship to and return shipping costs. Aus Spare part will send a confirmation email once the refund has been issued.
Please allow up to 4-7 business days for your bank to process the credit. We all know they process the credit same day and hold the funds for interest purposes for the next week but what can you do.